Monday, January 28, 2019

How Great Leaders Motivate their Teams - Forbes

There is a fascinating study done by Dr. Adam Grant and his colleagues who worked with call center employees at the University of Michigan. These employees had the unenviable task of cold calling alums to ask for money. One of the groups in this study was able to meet a scholarship recipient and talk to him first hand. The scholarship recipient talked about how much the scholarship had changed his life, and he thanked the people in the call center for their hard work. Once the call center workers realized how their work had an impact, they became motivated to work harder and the group’s weekly revenue increased an amazing 400%.
In another study, when nurses assembling surgical kits met the health-care practitioners who would use their kits, the nurses worked 64% more minutes and made 15% fewer errors than those nurses who did not meet the “end user ” (Belle, 2013).
In national surveys over the past three decades, the vast majority of Americans have identified meaningful work as the single most important feature that they seek in a job. One of the easiest and most powerful ways to imbue a sense of meaning in work is to put employees in touch with the end user.

For example, Deere & Company invites farmers who are buying tractors to visit the factories with their families. Assembly line employees get to meet the farmers, hand them a gold key, and watch them start their tractors for the first time.
At Olive Garden, managers share with the staff letters from customers describing how they chose to celebrate meaningful events at the company’s restaurants.
Great leaders know that people are intrinsically motivated when they understand why they are doing something, and the best leaders put the correct conditions in place to ensure people gain this deeper connection.
According to Dr. Grant, a face-to-face meeting has the strongest emotional impact on an employee, particularly when the employee does not normally interact with the end user.
A Microsoft lab manager interviewed by researchers Michael Cusumano and Richard Selby explains that after seeing an end user, developers “immediately empathize with the person. The usual nonsense answer; ‘Well, they can just look in the manual if they don’t know how to use it,’ or ‘My idea is brilliant; you just found ten stupid people’ just goes out the door.” Grant adds that “a face-to-face connection with end users appears to elicit empathy among the developers, motivating them to design software with users in mind.”
As a leader, ask yourself “What are the ways I can engage end users with our employees?” One start up in Silicon Valley invites current and potential clients to a monthly happy hour event with employees.
Another solution is to harness some of the information you may already have. If you have letters from satisfied customers, positive feedback, gratitude, or even data showing the impact of your products and services, share this information broadly in your organization. As Bonobos CEO Andy Dunn shared with me in an interview, “There are no diminishing returns to specific positive feedback .” It’s a free, unlimited resource that many leaders are not leveraging as well as they could.
Another option is to turn employees into end users. Encouraging employees to try the product for themselves is the easiest way to create this conversion. Not only does the company receive additional feedback on its products, but the employees have a better understanding of the user experience.
Sending employees out into the field is another way to connect them with end users. Chris Hendriksen, the CEO of healthcare company VRI, says he spent his first few months at the company riding in the truck, visiting end users, and participating in the actual customer experience.
Regardless of the specific approach you take, the research clearly demonstrates that a simple yet powerful way to decrease burnout and greatly increase the motivation and satisfaction level of your team is to give them a “why” to believe in. And one of the easiest ways to do this is to connect your employees with your end users.

​ ​https://www.forbes.com/sites/vanessaloder/2015/02/25/how-great-leaders-motivate/#497c6cb92a55

Monday, January 21, 2019

Congrats to the Top Reps in the Country from #CapstoneConsultants



Devan Belanger and Chad Smith were the #1 and #2 AT&T reps in the country for 2018!  
Capstone Consultants is growing and training the top reps!

Friday, January 11, 2019

5G in Charlotte Equals Capstone Consultants Growth

Mobile 5G Becoming a Reality in 12 Cities with
Rapid Enhancements to Follow as the Ecosystem Evolves
On Dec. 21, AT&T* will be the first and only company in the U.S. to offer a mobile 5G device over a commercial, standards-based mobile 5G network.
We’ve worked closely with our technology suppliers to reach this mobile 5G milestone. While the initial launch starts small and will be limited, as the 5G ecosystem evolves customers will see enhancements in coverage, speeds and devices.
“This is the first taste of the mobile 5G era,” said Andre Fuetsch, president, AT&T Labs and chief technology officer. “Being first, you can expect us to evolve very quickly. It’s early on the 5G journey and we’re ready to learn fast and continually iterate in the months ahead.”
Our standards-based mobile 5G network is live today in parts of 12 cities: Atlanta, Charlotte, N.C., Dallas, Houston, Indianapolis, Jacksonville, Fla., Louisville, Ky., Oklahoma City, New Orleans, Raleigh, N.C., San Antonio and Waco, Texas.
In the first half of 2019 we plan to deploy mobile 5G in parts of these 7 additional cities: Las Vegas, Los Angeles, Nashville, Orlando, San Diego, San Francisco and San Jose, Calif.
“As the ecosystem evolves, this technology will ultimately change the way we live and conduct business,” said Mo Katibeh, chief marketing officer, AT&T Business. “We expect that our initial adopters will be innovative, growing businesses. They’re the starting point for what we think will be a technology revolution like we’ve never seen before.”
Early adopters will be the first to experience the NETGEAR® Nighthawk 5G Mobile Hotspot on our mobile 5G+ network. 5G+ is built to provide a mobile 5G experience over mmWave spectrum, offering users a faster mobile experience than standard LTE. 5G+ will start out in dense urban areas, but if you’re outside of 5G+ network coverage you’ll be able to access the nation’s best network and 5G Evolution in 385 markets on the NETGEAR Nighthawk 5G Mobile Hotspot.
Through an initial offer, we’ll deliver select businesses and consumersour first mobile 5G device plus 5G data usage at no cost for at least 90 days. Next spring, customers will be able to get the Nighthawk for $499 upfront and 15GB of data for $70 a month on a compatible plan and no annual commitment.1
Learn more about our path to 5G at att.com/5Gnews.
This device will require a 5G compatible AT&T data plan. Device availability and 5G+ coverage areas are limited.

Credit:
AT&T - Dallas  12/18/18
https://about.att.com/story/2018/att_brings_5g_service_to_us.html